The Flat Pricing Manifesto: Why We'll Never Charge Per Seat
Per-seat pricing creates perverse incentives. Flat pricing aligns vendor and customer interests. Here's our philosophy and why we think it's the future.
Read morePractical insights on customer support, honest pricing breakdowns, and what we're learning along the way.
Per-seat pricing creates perverse incentives. Flat pricing aligns vendor and customer interests. Here's our philosophy and why we think it's the future.
Read moreSupport teams talk to customers more than anyone else. Here's how to turn those conversations into actionable product insights instead of letting them die in ticket queues.
Read moreEvery support tool we tried got more expensive as we grew. This is the story of why we started building our own — and why we're inviting you to shape it.
Read moreFirst response time is a vanity metric. Here are the 5 support metrics that actually predict customer retention and team performance.
Read moreHow Claude Code and AI-first development shapes our product. A day in the life of building a SaaS with an AI cofounder.
Read moreIntercom charges $0.99 per AI resolution. Zendesk adds $50/agent for AI. We broke down the hidden AI costs across four major support tools.
Read moreSwarm mode brings experts into support conversations without extra seats or context-switching. Here's how it works and why it matters.
Read morePer-seat pricing compounds fast. We break down what 10, 25, and 50 support agents actually cost on Intercom, Zendesk, and Freshdesk — with real numbers.
Read moreMost support tools charge per seat. That means pulling in an engineer or product manager to help with a complex ticket costs you another license. Swarm Mode fixes that.
Read moreIntercom's pricing has changed dramatically. We break down what a 15-agent support team actually pays — and why the sticker price is only the beginning.
Read more