Set up your live chat widget and start conversations in under 5 minutes
Sign up with your Google account or email. Create your first workspace and invite team members.
Sign Up NowAdd a single line of code to your website. The widget loads asynchronously and won't slow down your site.
<script src="https://yourdomain.com/widget.js"
data-workspace-id="your-workspace-id">
</script>Find your workspace ID in Settings → Installation
Match your brand with custom colors, welcome messages, and behavior settings. No coding required.
Open your inbox and start handling conversations. Set up canned responses, assign conversations, and collaborate with your team.
Understanding these concepts will help you get the most out of Taktik
A workspace is your team's home. Each workspace has its own inbox, settings, and team members. Perfect for managing multiple brands or departments.
Each visitor chat becomes a conversation. Conversations can be assigned, tagged with skills, archived, and reopened. All messages are stored indefinitely.
Full team members who can view the inbox, respond to conversations, and manage settings. Each plan includes a set number of agent seats.
Temporary seats for occasional collaborators. Engineers or product managers can jump into conversations when needed, then release the seat back to the pool.
Label conversations with required skills (e.g., "needs-eng", "billing"). Route conversations to team members with matching expertise.
Private notes visible only to your team. Document context, link to resources, or collaborate on responses without the customer seeing.
Swarm Mode lets you bring in experts without needing full agent licenses. Here's how it works:
This means your engineers can help with technical questions without needing (and paying for) full support agent licenses.
Yes! You can install the widget on as many websites as you want. All conversations will appear in the same inbox. You can optionally create separate workspaces for different brands or teams.
When no agents are online, visitors can leave an offline message. You'll receive these messages in your inbox and can respond via email or wait for the visitor to return.
Go to Settings → Team and click "Invite Member". Enter their email and choose their role (admin or member). They'll receive an invitation email to join your workspace.
Yes! Pro and higher plans include CSV export for conversations, messages, and analytics. Enterprise plans include API access for programmatic data access.
Yes! Pro and higher plans include full REST API access. Use it to create conversations, send messages, query analytics, and integrate with your existing tools. API documentation is available in your dashboard.
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