Privacy Policy

At Taktik (“we,” “us,” or “our”), operated by Zeron Studio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform and related services (collectively, the “Service”).

1. Information We Collect

Information You Provide

• Account registration details (name, email address, password)
• Workspace and team configuration data
• Customer conversation content and metadata
• Billing and payment information (processed securely via Stripe)
• Support requests and correspondence with us

Information Collected Automatically

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Usage patterns and feature interaction data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Send service-related communications and updates
• Respond to your inquiries and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We use PostgreSQL databases hosted on reputable cloud infrastructure providers. All data in transit is encrypted via TLS/SSL. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Essential cookies: Required for the Service to function (authentication, session management)
• Analytics cookies: Help us understand how you use the Service so we can improve it
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating the Service, including:

• Stripe: Payment processing
• Vercel: Hosting and deployment
• Google: OAuth authentication (when you sign in with Google)
• Analytics providers: Usage analytics and performance monitoring

These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to the processing of your personal data
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at hello@taktik.xyz. We will respond to your request within 30 days.

7. GDPR Compliance

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you (providing the Service)
• Legitimate interest: Processing necessary for our legitimate business interests (improving the Service, security)
• Consent: Where you have given explicit consent (marketing communications)
• Legal obligation: Processing necessary to comply with applicable laws

You may withdraw consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you the Service. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, accounting, or regulatory purposes. Conversation data and analytics are retained according to your plan's data retention policy.

9. Children's Privacy

The Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Service after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: