Start free, scale as you grow. All paid plans include a 14-day free trial.
Perfect for trying out Taktik
For small teams getting started
For growing support teams
For established businesses
For large organizations
Intercom charges $0.99 per AI resolution. Zendesk adds $50/agent for their AI add-on. With Taktik, AI-suggested replies, smart routing, and customer insights come built into every Pro plan and above — at no extra cost, ever.
| Feature | Free | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|---|
| Agent Seats | 1 | 3 | 10 | 25 | Unlimited |
| Monthly Conversations | 100 | 1,000 | Unlimited | Unlimited | Unlimited |
| Swarm Pool Size | 2 seats | 5 seats | 15 seats | Unlimited | |
| Team Collaboration | |||||
| Skill-Based Routing | |||||
| Advanced Analytics | |||||
| Custom Branding | |||||
| API Access | |||||
| AI FeaturesIncluded — no per-resolution fees | |||||
| SSO/SAML | |||||
| Two-Factor Authentication | |||||
| Knowledge Base | |||||
| Automation EngineRules, SLA policies, escalation | |||||
| Bulk Actions & Merging | |||||
| Slack Integration | |||||
| Dedicated Support |
Swarm Mode lets you bring in occasional collaborators (engineers, product managers, etc.) without needing full agent licenses. They can temporarily join conversations when their expertise is needed, then release their seat back to the pool.
Start your 14-day free trial on any paid plan with no credit card required. You get full access to all features during the trial. If you decide to continue, you'll be charged after 14 days.
Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades take effect at the end of your current billing period.
On the Free and Starter plans, you'll receive a notification when you're approaching your limit. You can upgrade to a higher plan for more conversations, or wait until the next billing period when your limit resets.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor Stripe. Enterprise customers can arrange for invoice-based billing.
No setup fees, ever. You only pay for your monthly or annual subscription.
Yes, you can cancel your subscription at any time. Your access continues until the end of your current billing period.
Yes! Save 20% by choosing annual billing on any paid plan. Contact us if you need a custom billing arrangement.
No. Unlike Intercom ($0.99/resolution) or Zendesk (+$50/seat add-on), all AI features — reply suggestions, similar conversations, and customer insights — are included in Pro plans and above at no extra cost. Our browser-based ML means there are no per-resolution or per-query fees.
Start your 14-day free trial today. No credit card required.