Taktik combines powerful features with simplicity. Get up and running in minutes, not months.
Embed our lightweight, customizable chat widget on your website in minutes. Engage visitors in real-time with a beautiful, mobile-responsive interface.
Bring in experts without full licenses. Engineers, product managers, and specialists can temporarily join conversations when their expertise is needed.
Work together seamlessly. See who's viewing conversations, collaborate on drafts, and hand off conversations without missing a beat.
Understand your support performance with detailed metrics, trends, and insights. Make data-driven decisions to improve customer satisfaction.
Route conversations to the right expert automatically. Tag conversations with skills and notify team members with matching expertise.
Browser-based ML finds similar conversations, suggests replies from past successes, and surfaces customer insights — all without sending data to external AI services.
Give your customers a public help center they can browse on their own. Organize articles into categories, make everything searchable, and reduce repetitive questions before they reach your inbox.
Set up rules that handle the repetitive work so your team can focus on conversations that matter. Define conditions and actions, plus SLA policies that escalate before deadlines are missed.
Built-in features to help you deliver exceptional support
Save time with pre-written responses for common questions.
Assign, close, tag, or reprioritize conversations in bulk. Merge duplicate conversations into one thread.
Get notifications in Slack and sync conversation threads directly to your channels.
Stay informed with intelligent, non-intrusive alerts.
Set availability and route messages accordingly.
Bank-level encryption, two-factor authentication (TOTP + recovery codes), and SSO/SAML via WorkOS.
TOTP-based 2FA with recovery codes. Protect every account on your team.
Manage multiple brands or teams from one account.
Build custom integrations with our REST API.
From startups to enterprises, Taktik scales with you
Get started quickly with our free plan. Add features as you grow without the enterprise complexity.
Leverage Swarm Mode to bring in experts without paying for full seats. Perfect for product teams.
Get dedicated support, custom SLAs, and advanced security features for large-scale deployments.
Connect Taktik with your existing tools and workflows
Plus webhooks and REST API for custom integrations
Start your 14-day free trial. No credit card required.