Honest Comparison
A side-by-side comparison for support teams who want to know the real costs and trade-offs. We're honest about what each tool does better.
A note on honesty
We built this comparison to be genuinely useful, not to make ourselves look good. Where Crisp is better, we say so. Crisp packs an impressive amount of functionality into an affordable price — live chat, knowledge base, chatbot, video chat, and CRM in one tool. What we do offer is deeper support workflow tooling: SLAs, skill-based routing, expert collaboration, and product insights that Crisp doesn't cover.
$79/mo flat
Truly unlimited agents
Annual cost: ~$948/year
$95/mo
Up to 20 agents
Annual cost: ~$1,140/year
Crisp also offers a free tier (2 agents) and Pro tier at $25/mo (4 agents) — great for getting started, but limited.
| Feature | Taktik | Crisp |
|---|---|---|
| Live chat widget | ||
| Shared inbox | ||
| Canned responses | ||
| SLA management Crisp doesn't offer native SLA tracking | All paid tiers | |
| CSAT surveys Surveys require Crisp Unlimited plan | Unlimited only | |
| Custom reporting Analytics limited on lower Crisp tiers | All paid tiers | Unlimited only |
| Team management | ||
| Skill-based routing | ||
| Swarm Mode (expert collaboration) Unique to Taktik — pull in experts without per-user cost | ||
| Product insights (feedback loop) Taktik turns support conversations into product feedback | ||
| AI features Taktik: browser-based ML (similar conversations, reply suggestions, customer insights) included at no extra cost | Included | |
| Knowledge base Crisp includes a built-in help center | ||
| Chatbot builder Crisp offers a no-code chatbot builder | ||
| Video chat Crisp supports in-browser video calls | ||
| Co-browsing Navigate customer screens remotely | ||
| Marketing CRM Crisp includes basic marketing automation | ||
| SSO/SAML | Coming soon | Unlimited only |
| Month-to-month billing | ||
| Unlimited agents Crisp Unlimited caps at 20 agents | Pro plan | 20 agent cap |
Crisp packs live chat, knowledge base, chatbot, CRM, and even video chat into one tool. If you're a small team that wants everything in one place without managing multiple subscriptions, Crisp's breadth is compelling.
Crisp's free plan gives you live chat for 2 agents — genuinely useful for early-stage startups. Taktik has a free tier too, but Crisp's free plan has been battle-tested longer.
Crisp lets agents start video calls and co-browse with customers directly from the chat widget. This is genuinely useful for complex technical support — we don't offer this.
Crisp's visual chatbot builder lets non-technical team members create automated flows. If your team wants to automate FAQs and lead qualification without code, Crisp has this covered.
Crisp's Unlimited plan caps at 20 agents. If your team grows past 20, you need enterprise pricing. Taktik's Pro plan has no agent limit — add your 21st, 50th, or 100th agent at no extra cost.
Crisp doesn't offer native SLA tracking. If your team has response time commitments, you'd need to track them manually. Taktik includes configurable SLA targets and breach alerts at every paid tier.
Pull in subject-matter experts on complex tickets without adding seats. Engineers, product managers, and specialists collaborate on conversations — a workflow Crisp doesn't support.
Route conversations to agents based on expertise. Technical questions go to technical agents. Billing questions go to billing specialists. Crisp uses basic assignment, not skill-aware routing.
Support conversations become product feedback. Track feature requests, bug reports, and customer sentiment — turning your support team into a product intelligence source.
Response time, resolution rate, CSAT, agent performance, and team metrics — included at every paid tier. Crisp's analytics are more basic, especially on lower plans.
Choose Crisp if:
Choose Taktik if:
Taktik includes a built-in Crisp importer. Bring over your conversation history, contacts, and team structure. Most teams complete the switch in under a day.
View migration guide →Crisp offers a free tier (2 agents) and Unlimited plan at $95/month for 20 agents. Taktik's Pro plan is $79/month with truly unlimited agents. The key difference: Crisp caps agents at each tier, while Taktik's Pro plan has no agent limit.
Yes. Taktik includes a built-in Crisp importer that brings over your conversation history, contacts, and team structure. Most teams complete migration in under a day.
Crisp offers a built-in knowledge base, a chatbot builder (no-code), video chat, co-browsing, and a marketing automation CRM. Taktik focuses on the core 20% of features 80% of teams use — live chat, shared inbox, SLAs, analytics, and collaboration.
Crisp's free tier (2 agents, basic live chat) is genuinely useful for very small teams just starting out. For teams that grow past 2 agents, the jump to paid plans means evaluating whether Crisp's all-in-one approach or a focused tool like Taktik is a better fit.
Crisp's pricing is relatively transparent compared to Intercom or Zendesk. However, some features like the chatbot builder and marketing automation are limited on lower tiers. The Unlimited plan at $95/month includes most features but caps at 20 agents.
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