Pricing Transparency

The real cost of customer support software and how to stop overpaying

Pricing TransparencyMarch 20, 20267 min read

The Flat Pricing Manifesto: Why We'll Never Charge Per Seat

Per-seat pricing creates perverse incentives. Flat pricing aligns vendor and customer interests. Here's our philosophy and why we think it's the future.

Pricing TransparencyMarch 3, 20267 min read

The Hidden AI Tax: What Support Tools Don't Tell You About AI Pricing

Intercom charges $0.99 per AI resolution. Zendesk adds $50/agent for AI. We broke down the hidden AI costs across four major support tools.

Pricing TransparencyFebruary 24, 20266 min read

Why Per-Seat Pricing Is Bleeding Your Support Budget

Per-seat pricing compounds fast. We break down what 10, 25, and 50 support agents actually cost on Intercom, Zendesk, and Freshdesk — with real numbers.

Pricing TransparencyFebruary 17, 20263 min read

The True Cost of Intercom in 2026

Intercom's pricing has changed dramatically. We break down what a 15-agent support team actually pays — and why the sticker price is only the beginning.